REFUND POLICY

1. Refunds

All dues, initiation fees, and other charges are non-refundable except where the agreement specifically allows (for example, cooling-off period, death, or approved disability cancellation).

Prepaid amounts are applied to the remaining term; unused portions are only refundable if the agreement says so.

2. Cooling-Off Period (New Members)

• New members may cancel their membership within three (3) business days of signing this Agreement.
• A full refund of any dues paid will be issued, except the initiation fee, which is non-refundable.
• Requests must be made in writing within the cooling-off period.

3. Permanent Disability

If you become permanently disabled and can no longer use gym facilities, you may cancel your membership.

• A written medical certification from a licensed physician is required.
• The certification must confirm that you are unable to engage in physical exercise or safely use gym facilities.
• Once approved, your membership will end immediately, and any prepaid dues will be refunded on a prorated basis.

4. Death of the Member

In the unfortunate event of a member’s death, the member’s estate (family or legal representative) may cancel the membership.

• A prorated refund will be provided for any unused portion of prepaid dues.
• Proof of the member’s death will be required to process the refund.

5. Refunds for Cancellations

• Refunds (if applicable) are prorated based on the unused portion of your membership.
• Refunds will be processed within business days after approval.
• Refunds are made to your original payment method unless otherwise agreed.

6. Billing Errors & Disputes

If you think there’s a billing mistake, tell us within 30 days of the charge and we’ll investigate and correct any error promptly. Reporting a dispute doesn’t pause your obligation to pay undisputed amounts.

7. How We Apply Payments

Payments are applied in this order:

1. Fees and charges
2. Oldest past-due dues
3. Current dues
4. Future dues

Partial payments don’t restore access until the full past-due balance is cleared.

8. What Happens if Membership is Terminated

• Members whose memberships are terminated are not entitled to refunds for dues, initiation fees, or other charges.
• Any unpaid balances remain due immediately.
• If the termination is temporary (suspension), the member may return once the issue is resolved and any outstanding balances or corrective actions are completed.

9. Related Policies

For details on how to cancel your membership, please see our Cancellation Policy. For full membership terms, please review our Terms and Conditions.

Download Members Handbook

For the complete membership terms, rules, and regulations, download our Members Handbook: